You’ve all got to be bored to tears with hearing me rant about Dell. And I promise that one day, hopefully very soon, I’ll stop ranting about them. And I’m hoping that’ll be because I will no longer HAVE a Dell. If I don’t havec a Dell, after all, there won’t be anything left to rant about. Am I right?
And the sad thing is, once upon a time, I would have sung Dell’s praises all the live-long day. I loved Dell. LOVED. See, it all dates back to my first ever, just-mine computer. Kile and I were newly married and had just moved into our second apartment (I had baby fever something awful and wanted a two bedroom place). I was still working at the university in the computer lab and taking classes part time (though the fall semester had just ended and we were on winter break). Kile had just gotten his job with the university (the same one he has now) and things were looking mighty bright indeed. I wanted a computer. My OWN computer.
So I went online and “built” one through Gateway. Remember when that was all the rage? For weeks, I had built “fantasy” computers on the Gateway website and now that things were looking so well, I went ahead and applied for credit through the Gateway website and ordered one. It arrived shortly before New Years. I was so excited. It had a… wait for it… CD BURNER. OMG.
It was… a piece of crap. I loved it, because it was mine. But it was a piece of crap. And EXPENSIVE piece of crap. Kile worked a lot with Dell through the university and so had I (all the computers in the computer lab were Dells). They were quality machines. Eventually, the sucktasticness of my Gateway could no longer be denied and Kile let me order a Dell.
OH HAPPY DAY. It wasn’t much. But I loved that I could build it, like I had the Gateway. I could beef up the things I wanted and tone down the things I didn’t. Perfect! I did this several more times. I loved working with Dell. We were some of their most loyal customers for a long time. I wouldn’t even CONSIDER any other computer. In fact, in 2001 when I got my first laptop, it was an HP and I was decidedly unhappy about it not being a Dell. However, there had been a time-constraint and since this was before Dells were available in brick and morter stores, HP it was. And, predictably, it was a piece of crap. Though, looking back, it didn’t perish until the early spring of 2005 (when I was laid up with a broken ankle, no less) so I guess it lasted pretty well. Still, I was still primarily a desktop user at that point and it wasn’t like the HP had gotten daily use until that point.
I used Kile’s work laptop until I was able to procure my current laptop, back in the spring of 2007 (I think it was the spring of 2007, at least…). I was happy to finally have a Dell laptop. It was back around this time that we started having problems with Dell, as it turns out. We ordered things from them for gifts that would be backordered for weeks and shipping dates would be pushed back and pushed back and the customer service was ATROCIOUS. Every time I dealt with them, I would vow that it would be the last. Last Christmas was the last straw. We ordered a few gifts shortly after Thanksgiving and NONE of them arrived until after New Years. NEW YEARS. And these were products that, as it turned out, we could have easily gone down to Best Buy and purchased ourselves for the SAME price (or cheaper!). It was infuriating.
And now, my laptop has proven to be… a piece of crap. 18 months after it came into my possession as a brand new laptop. YES, I’m hard on it. But COME ON. Is it too much to ask for a product that costs nearly $2000 be able to last for more than a year and a half? AARGH!
I will NOT be getting another Dell. I believe their company has severely declined over the years. Shoot, even if they were to email me and offer me a free replacement laptop (hey, a girl can dream, can’t she?), i would have to think about it real hard first. And that’s FREE. But giving them my money? Ooooohhhhh heck NO.
I’d like to hear from all of you: What is your worst technology related story? What company/brand has done you wrong? Do you love your laptop? (If you do, care to share it with me?)
photo credit: Robert Silverwood